Pasadena Insurance has gone the extra mile to review our risk, the details of the policies and our options in an understandable format. They continue to be extremely responsive; especially in areas that we are not; as in the potential risk with the recent construction."
- Marian B./Houston, TX
Good personal service makes us feel that they really care about us and strive to keep us as a customer. We feel like we are part of their family of customers.
Pasadena Insurance Agency, Inc. is like doing business with a small town company with big town knowledge. They give good service trying to find the best price for our needs. They have a courteous staff and all though we have only been with them for a few years. We feel like we have been part of their customer family for a long time. Good job done by all the staff.
- Hazel E. / Houston, TX
A proactive agent that is making sure we are carrying the proper coverages. Also makes sure we can provide the necessary information to ensure that we can get the best price based on the appropriate factors.
- Jack K. / Houston, TX
Good Service is Everything. Roslyn is amazing! She always goes above and beyond whenever I call.
- Catherine T. / Houston, TX
When people call about wanting to quote for our insurance needs I tell them that my insurance agency would have to be dead before I would consider switching.
You guys are always there for us!
- Diane C. / Houston, TX
I feel like they care about me and it is good to know your agent has knowledge about your business and provides you with the best protection/coverage available.
- Mercy L. / Houston, TX
The agents always are responsive to my emails and phone calls and reply in a professional, knowledgeable and timely manner.
When I am given a task all I have to do is email one the agents at Pasadena and they are quick to respond and take care of our needs efficiently.
- Julie F. / Houston, TX
I feel like I am being treated fair.
- William D. / Houston, TX
Dealing with insurance matters can be confusing and time consuming. Now I just call or email Marcia. It's great!
- Jennie J. / Houston, TX
I know I will get a quick and accurate response to important issues.
- Gregg S. / Houston, TX
Hi level of service tells me that they indeed care about the good of the client - in this case me and my business.
- Jim K. / Houston, TX
I feel like they care about me. I have a new start-up business and I needed hand-holding!
This is my first policy with Pasadena. Very thorough and diligent in their work
- Phil C. / Houston, TX
They provide good service which enables us to serve our customers the best we can.
- Ana G. / Houston, TX
I called the agency to obtain a certificate of insurance and Tana Fitch provided great service and provided this information very fast!
I deal with many insurance agents/agencies and your response was certainly one of the best I've received.
- Jean M. / Houston, TX
If the agent cares about me, he will work hard for me. Good job Frank.
- Cassandra W. / Houston, TX
I feel like they care about me. I feel Frank does his homework to apply what best serves us.
- Ruth B. / Houston, TX
In a business it is always important to have someone looking out for your interest, and is diligent in protecting your interest.
Frank Karkowsky was referred to me from my prior employer's firm as an insurance agent. He has continued to provide the excellent service that led to his referral in the first place. It is appreciated in a busy law practice to have someone diligently keep up and follow up on the maintenance of an insurance plan. I have, and will continue to, recommend him to my colleagues.
- Quentin H. / Houston, TX
They have been efficient and trustworthy in handling our risk management needs. I recommend them with the highest degree of confidence and appreciate all they did for us during Ike.
- Jay H. / Houston, TX
I think it is appropriate for us to have someone like Jay review our insurance even though the policies may not be ready for renewal. As you know, that In this economic environment we must be very prudent to be certain that we have proper coverage at a good price.
- Walter H. / Houston, TX
Kudos to Frank and the Pasadena Insurance staff for the information they provided via e-mail and their commendable support prior to and after Hurricane Ike.
- Jose H. / Houston, TX
You provided excellent customer service even though we are not your clients!
Your responsive communication and follow-up was very much appreciated.